Customer Reviews
See What Our Customers are Saying
At Independent Tire and Auto Repair, we understand the importance of trust when it comes to your car. That's why we encourage you to see what our valued customers have to say about their experiences with our auto repair services.
We're committed to providing honest, reliable repairs and exceptional customer service. Read through our genuine reviews and see for yourself why so many choose Independent Tire and Auto Repair to keep their vehicles running smoothly!
You don't have to take our word for it! Here's what some of our satisfied customers have to say about Independent Tire and Auto Repair:
Fernando is terrific. He always gives me a straight answer and a clear price. He also gives great service and does really good work.
Frankie Day
The guys up there will take care of. Have your car up running. They'll let you know what's going on. Come out and explain everything to you. You decide what you going do .
Benita
All the worker are nice but the owner is the greatest. They stand by their work. He is very up front personal with every customer. He is a godly man . Love this place. Iris
Iris Riley
I bought 2 tires here for my Honda. They gave me the best price. Service was fast I will go there again
Kim Premo
I'm updating my review, like I said I've been a long time customer of Fernando; and he made everything right. Like every business if an employee doesn't follow the rules it always makes a bad outcome for the customer. However, Fernando and I had a long talk which he explained everything and how much he values me as a long time customer. Which really made me feel good, and he fixed the situation. YES, I'm coming back because I will never find a better mechanic than Fernando. Employees, please follow the leader rules and all customer will be satisfied. I've been going to Fernando for years, also brought him business. But, he got me, took my car last June A/C issues couldn't find charged me and I said I'll come back when he had time to look for the leak. Came back last September, he said he found it BUT that wasn't true. He only recharged the system because now it's out again. If he fixed it, it shouldn't be out. Everyone watch out he'll get you trusting him and soon he'll get you too, if he hasn't already. I have my receipts going to another shop then reporting to BBB. And I'll make sure I tell everyone I brought to the shop. Be careful especially the women.
Francine Black
Great Customer Service! Got my car back on the road same day and had a reasonable price!
iloWae LLC
Fernando is a good person and gives female customers patient care with no unnecessary extras.
Mashona Mcafee
I took my jeep there after a miserable encounter with Hendricks of Concord. They listened to me and fixed the problem the same day for a fraction of the cost.
MoBee113
I was and always is highly satisfied with this auto service center. The staff will let you know what the issue is and fix it RIGHT. I highly recommend this center to anyone. I even brag about my satisfaction with them to my friends.
William Mcmanus
Fernando, and his team are top notch. They explain everything in detail allowing you to make intelligent decisions when it comes to your mechanical needs. It's not about the money but about the quality when it comes to his team.
Floyd Davis
(Translated by Google) Recommended Excellent customer service (Original) Recomendado Excelente servicio al cliente
Kevin Alas
(Translated by Google) Always very good service! (Original) Muy buen servicio siempre!
Luz Amparo Gil
(Translated by Google) Excellent and guaranteed! Always very happy with your service and attention (Original) Excelente y garantizado! Siempre muy contento con su servicio y atención
jose monsalve
Excellent service. I have taken my vehicles to that place for 7 years. The staff is honest and friendly. I recommend it 100%.
Silvia Martinez
I have been maintaining my car for 6 years, in this place. Best costumer services.
Beatriz Alvarado
(Translated by Google) Excellent staff, very friendly, always willing to serve, prices are reasonable, very grateful for their work. (Original) Excelente personal muy amables siempre están dispuestos a servir los precios son razonables muy agradecida con su trabajo
Roxana Granados
They were easy to make an appointment and get in in short notice. Customer service was excellent and they even went the extra mile to go to a different location to get the correct tire for my car. Thank you all again
Christina Garrison
Very nice and helpful. I've been taking my vehicles there for several years. Competitive prices. I totally recommend!!!
Thomas Lewis
We've used Independent Tire for many years and they have been ABSOLUTELY amazing to us! They are reasonable, prompt, honest and extremely informative! They are a 1 stop shop for ALL of our vehicle needs. I've recommended them to ALL of my friends and family. The staff is friendly and extremely knowledgeable. The BEST in Charlotte, Mint Hill, Matthews, Indian Trail, Stallings, Concord, Kannapolis, Matthews etc. Try them! You will NOT be disappointed!
Wanda Williams Lewis
My name is Ricky Winchester I have been taking my vehicles to independent tire for years what I most appreciate about lead technician Fernando these guys they are honest and upfront about issues with your vehicle I have recommended several people to independent tire another reason they don't try to overcharge you for repairs
Ricky Winchester
I was on my way to Meineke when i drove by this place, checked the reviews quickly and made a u turn. and i am so glad I did. Fernando is patient and actually listens (which is huge when you're a female that is used to mechanics completely tuning you out) He fixed an issue (loud noise) that TWO other mechanics (one being Meineke) had refused to even look into (claiming it was an advanced transmission issue) it was a clip on my air filter that the last mechanic had failed to properly clip on. Fernando listened to me, drove the car with me and found the culprit in 5 minutes after 6 months of this noise and trying to find a mechanic to look into it. And he fixed it for free(which included putting car on lift to get the clip from bottom of cover).
Isra N
I think it's a good place to get your car fixed and the people seem to be nice
Angela Knotts
They was supposed to fix a oxygen sensor and car was still running to he same when I picked it up. They say they couldn't fix but took my money. Please don't let these people fix your car. They are not honest people. They kei my money asked them for some of my money back. They didn't give it back crook's.
Yolanda Hall
My Car ran hot and I took it to a mechanic who stated I needed a new radiator and also could of blew the head gasket in my Engine. He would not work on the car, stating I needed someone to test the Engine. I asked people I trusted in the community for a HONEST mechanic who was TRUSTWORTHY AND HAD INTEGRITY. Fernando at Independent Tire & Auto Service was brought to my attention by a trusted friend. I took my Car there, Fernando was honest with me. He fixed my radiator, tested my engine and thankfully that was all I needed. His price was reasonable and I had my car back in two days! He is Honest. He does Great work! Prices are Fair!
Tyler Spain
My car needed a lot work and they worked it out and the money was fair for the job. Thank you
Shavone Thomas
Jose has been working on my car as well as my wife car as well as other family members vehicles as well. Jose and the guys at his shop has provided us all great customer service. I believe some of the best service in town. I truly believe that Jose is one of the most honest individuals that I know. Most shops will do work on your car and know that it wasn't needed but Jose will let you know that the problem you thought you where having is not the issue. Hands down Independent auto provide excellent service!!
Malcolm Damon
I was driving from Pittsburgh to Hilton head and popped a tire on 77. These guys did a rush job for me and really saved my trip! Bonus the tire cost about half what I paid in Pittsburgh. I am so grateful to these men and definitely recommend them to anyone in charlotte!
Lauren Kelley
So far, they are good with me. I believe his name is Mr. Willie. He's been the person to work on my car. He communicates and tells you what needs to be done.
Shaneez Parson
I've been going to Independent Tire for 6 years or more. The head mechanic always listens and will diagnose the vehicle properly and give you and honest answer as to how to go about the repairs needed.
Alton & Michelle Hunnicutt
Awesome shop, had a vibration due to tire cupping on the front tires of my 2005 Dodge Ram, the rotated my front tires to the rear and put the rear on the front for me within an hours time, got me right in and back on the road to continue my trip from North Carolina to Florida!! 5 stars from me, these guys are awesome and fast!!!
Anthony Caruso
As an expeditor, problems occur. We needed quick attention on a busy Saturday. We were accommodated in a reasonable amount of time. We are very pleased (customers are too) with fitting us in. Go there!
T. Wood Art
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What Our Customers Are Saying
Nice employees
Charlotte, NC
Fernando is terrific. He always gives me a straight answer and a clear price. He also gives great service and does really good work.
Charlotte, NC
Excellent service for what I need
Charlotte, NC
The guys up there will take care of. Have your car up running. They'll let you know what's going on. Come out and explain everything to you. You decide what you going do .
Charlotte, NC
